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Frequently Asked Questions

What payment methods are Available?

You can pay by an international or cash USD credit card from anywhere in the world. We also offer a cash-on-delivery option in Lebanon only.

How long is the order processing period?

Packages are dispatched within 2-7 days following your order. The processing period depends on your order details, customized orders take 7 days to be dispatched. You will receive an email with updates on the status of your order.

Do you ship outside Lebanon?

We ship worldwide!

What should I do if I receive a damaged or incorrect product?

Please contact us.

Do you offer gift wrapping?

We do! Please include any special requests in the order notes and we will make sure to wrap the gift the way you want it!

Can I exchange my items?

You can exchange your items in Lebanon only. You can come in one of our stores with the exchange voucher you have received and exchange your items within the next two weeks of receiving your order.